Samsung to refund Galaxy Note 7 owners in Vietnam

By Dinh Nam October 11, 2016 | 06:42 am PT

Sales promotion staff stand in front of a Galaxy Note 7 advertisement at a Samsung store in Jakarta, Indonesia, October 11, 2016. Photo by Reuters/Beawiharta

The flagship phone took off in a fiery failure across the globe.

Samsung Vietnam announced on Tuesday that it will offer refunds for its faulty Galaxy Note 7 phones in Vietnam from October 18 until November 18.

The current replacement program for the smart phones will stop on October 12, the company said in a note late on Tuesday.

Customers in Vietnam will be refunded the cost price for the phone, which is VND18.99 million ($836). The refunds will apply for both original Galaxy Note 7s and the replacement Galaxy Note 7 devices.

The company also urged consumers to power down and stop using their devices.

Samsung announced a recall of 2.5 million Note 7s in early September following numerous reports of the phones catching fire.

The South Korean firm said in a filing to the Seoul stock exchange that it has decided to halt production and sales of the Galaxy Note 7 in order to ensure consumer safety.

Samsung said it has also asked global carriers to cease sales of the Note 7 and the exchange of original devices for replacements while it works with regulators to investigate the problem.

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