Passengers are powerless about flight time changes

January 29, 2024 | 03:15 pm PT
Passengers are powerless about flight time changes
Passengers get in line for the check-in procedures at Tan Son Nhat Airport in HCMC in 2022. Photo by VnExpress/Quynh Tran
Readers are calling for regulations to protect passengers who suffer from airlines that change their flight hours.

"I bought a Tet ticket to fly back to my hometown in the evening. Close to the flight date, the airline announced that it would change it to noon that day, and 'hope customers will sympathize due to operational reasons'. How should I sympathize? By canceling half my day of work, all my work would be delayed. And it also gave me the anxiety, not knowing if the schedule will be postponed again. How to operate is up to the airline, but when you sell tickets, you should fly around that time. That is how you respect customers and your own words. There need to be more regulations to bind airlines’ responsibility and protect the legitimate rights of customers. Currently, customers are in a very weak position."
Nguyen Tuan

"I went to Da Lat on Dec. 21. the flight time was 8:30 p.m. but the airline moved it twice, once to 2:00 p.m., which I protested again as I could not arrange my work, then again to 10:00 p.m."

"It’s a never-ending problem: If customers are a little late, they will lose their ticket money, and if the airlines delay a flight, they just need to notify due to ‘operational reasons,’ asking for customers' understanding."

The airline must comply with the transportation contract with the customer, except when there are weather and technical cases. They cannot just give the meaningless 'operational reason' and then change the time or cancel the flight. What the 'operational reason' is will probably only be known if the authorities step in to inspect."
Thanh Hiep Nguyen

"No matter what reason the company gives, the one who suffers the most is the customer. A customer protection organization needs to be involved to ensure transparency in the operation of flights."

The opinions expressed here are personal and do not necessarily match VnExpress's viewpoints. Send your opinions here.
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