Leading TPA Insmart expands panel to Taiwan

"This partnership represents Chang Gung Memorial Hospital (CGMH)'s first ever signing with a third party administrator (TPA) service provider in Southeast Asia to be empaneled into Insmart's provider network," Teck Eng Cheam, CEO of Insmart, said.

Cheam cited a report indicating approximately 40,000 Vietnamese travel overseas annually seeking medical treatment with the majority heading to Singapore, Malaysia, and Thailand.

"Not many Vietnamese are fully aware of Taiwan's high quality medical care, cost competitiveness, and pool of local Vietnamese that could be trained as medical translators or facilitators," he added.

Dr. Pang See-Tong and Dr. Hsu Hsiang-Hao, representatives of Chang Gung Memorial Hospital, at the online MOU signing ceremony.

The partnership will allow Insmart clients to avail cashless admission/direct billing services at International Medical Center of CGMH, one of the largest medical facilities in the world with more than 10,000 beds.

Bui Thi Phuong Huyen (L), TPA Director of Insmart, Cheam Teck Eng (C), CEO of Insmart, and Vu Thi Kim Chi, COO of Insmart.

CGMH is a JCI accredited, multi-specialty hospital. Founded in 1978, it is listed among one of Taiwan's largest, most prestigious, medical and educational centers and receives the highest number of international patients in the country, mostly seeking treatment for cancer and rare diseases.

As a TPA in Vietnam, Insmart provides third party claims adjudication and facilitates hospital admission locally and overseas. It also offers an array of comprehensive administrative services like health screening, genomics screening, Medical Second Opinion (MSO), and medical evacuation, repatriation, overseas medical concierges and tourism, home medical services, drug delivery, tele-health, and disease management/consultation.

Insmart’s office in Ba Dinh District, Hanoi.

Insmart aims to forge a better cooperation model between all its local and overseas panel providers to ensure clients and patients could be efficiently serviced by locally nominated Vietnamese providers after treatment overseas and vice versa.

The company is currently assisting over one million active healthcare insurance clients in Vietnam and overseas. Insmart just celebrated its first decade of operation in Vietnam and plans to expand medical network to all provinces of Vietnam and East and South Asia, notably Japan, Korea, Taiwan, mainland China and India. An overseas E2E medical concierge product is also being designed by Insmart to cover the ASEAN+5 market and scheduled for launch in the post-pandemic period.

Insmart’s medical network partners have covered almost 80 percent of provinces in Vietnam with tens of thousands of medical transactions monthly.

In the past, Insmart collaborated with Malaysian Healthcare Tourism Council (MHTC) to organize health workshops in Hanoi and HCMC regularly for its clients, insurance partners, banks and public at large, covering topics on early detection, prevention, latest treatment technology on critical diseases such as cancers.