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The hotel has introduced the Xman-R1 humanoid robot, developed by Shanghai-based Keenon Robotics, to handle guest greetings, room deliveries, cleaning, and luggage transport, according to Global Times.
The Xman-R1 can respond to questions, hold natural conversations, and even present welcome gifts, Interesting Engineering reported.
Humanoid robots and robots work at Shangri-La Traders Hotel at Shanghai Hongqiao Airport in China. Video courtesy of Keenon Robotics
Keenon Robotics stated that the Xman-R1 is designed with a focus on "role-oriented, user-friendly, and safety-first" principles. The robot operates on the KOM2.0 core intelligence system, developed by Keenon. This system is the world’s first Vision-Language-Action model tailored for the service sector, allowing the robot to understand and perform complex tasks seamlessly.
Supporting the Xman-R1 are Keenon’s specialized robots: the W3, which handles in-room deliveries; the S100, which transports luggage; the C40, which cleans; and the T10 and T3, which manage food deliveries at the restaurant.
With 15 years of experience in robotic innovation, Keenon has deployed over 100,000 robots in more than 60 countries and regions. Their robots are designed to address the dynamic and complex nature of the service industry, where flexibility and interaction are key.
By combining versatile humanoid robots and specialized robots, Keenon aims to balance adaptability and operational efficiency. While humanoid robots like the Xman-R1 excel in guest interaction, specialist robots provide speed and precision for repetitive tasks.
