Facebook access issues disrupt users for hours

"I was using Messenger on the Facebook website to chat with a business partner when I suddenly received a notification that I could not access it," Thu Hang, communications manager at a Hanoi software company, said.

Users got a message saying: "Sorry, something went wrong. We are working on getting this fixed as soon as we can."

According to Downdetector, a platform tracking internet service disruptions, reports of access issues began surfacing in the early hours of Feb. 27, with nearly 1,000 cases logged before surging to almost 7,000 globally by 9 a.m.

Facebook has not provided an official explanation for the outage.

Facebook's message displaying access issues. Photo by VnExpress/Luu Quy

By 10 a.m. access was largely restored.

Meta’s social media platforms have faced frequent technical disruptions in recent months.

Earlier in February Facebook Messenger suffered an hour-long outage that blocked desktop messaging and caused intermittent failures on the mobile app.

On Dec. 12, 2024, Facebook, Messenger, Instagram, and WhatsApp were down or unstable for over four hours.

In March they were down for about an hour.

A similar event occurred in 2021 when its platforms were inaccessible globally for six hours due to a "configuration error" in their system.

In 2019 Facebook's web version experienced a 24-hour connectivity loss.