Singapore Airlines offers up to $25K compensation to passengers injured in turbulent flight

By Minh Hieu   June 11, 2024 | 03:17 pm PT
Singapore Airlines offers up to $25K compensation to passengers injured in turbulent flight
A Singapore Airlines Airbus A330-300 plane takes off behind a Boeing 787-10 Dreamliner at Changi Airport in Singapore, March 28, 2018. Photo by Reuters/Edgar Su
Singapore Airlines has sent out offers of compensation ranging from US$10,000 to $25,000 to passengers who were injured during the turbulent SQ321 flight.

On Tuesday, the airline annnounced on its Facebook that who suffered "minor injuries" from the incident were offered $10,000, while passengers "having sustained serious injuries, requiring long-term medical care" were offered $25,000 in advance payment.

The payment will cater to their immediate needs and will constitute a portion of the final compensation they receive, The Straits Times quoted the carrier as saying.

"For those who sustained more serious injuries from the incident, we have invited them to discuss a compensation offer to meet each of their specific circumstances," it added.

All passengers on board the turbulent flight, regardless of injury status, will also receive a full airfare refund, along with delay compensation in accordance with the relevant European Union or U.K. regulations.

Additionally, Singapore Airlines has given all passengers S$1,000 (US$740) each for their immediate expenses upon departure from Bangkok, Thailand, where flight SQ321 made an emergency landing, according to CNA.

It has also been covering injured passengers’ medical expenses and arranged for their family members and loved ones to travel to Bangkok if requested.

211 passengers and 18 crew members were on board flight SQ321 from London to Singapore when the plane dropped 54 metres in altitude in less than five secondswhile flying over Myanmaron May 21, as reported by Reuters.

A 73-year-old British tourist, Geoffrey Kitchen, died of a suspected heart attack during the incident while several dozens of other passengers on the flight were later treated for paralysis, spinal and spinal cord injuries, as well as skull and brain trauma.

go to top