Automatic immigration gates put into operation at one of world's best airports

Do Trong Hau, deputy director general of Da Nang International Terminal Investment and Operation Joint Stock Company (AHT), said that the official operation of the Autogate marks a significant milestone in modernizing entry/exit management process at the airport, improving service quality, and optimizing the airport operation.

Speaking at the handover ceremony, Lieutenant Colonel Pham Thi Minh Loan, Head of the Logistics Office of the Immigration Department, said that since August 2023, the department has been piloting the operation of four control gates and two registration counters at the airport.

After a period of adjustments and upgrades, the system of automated immigration arrival gates is now officially operational, helping to ease the workload for immigration officers, simplify procedures for passengers and enhance security through advanced biometric recognition technology.

In 2024, the AHT collaborated with FPT Software to implement various advanced technologies, including self-check-in kiosks, automated boarding gates, an AI-powered security analytics system and multi-lingual operating screens.

With these convenience advancements, the Da Nang International Airport has become the first airport in Vietnam to achieve a fully automated process from check-in and baggage drop to immigration procedures and boarding gates.

Da Nang ranked 94th in a list of world's 100 best airports In April last year as part of the Skytrax World Airport Awards, which are based on passenger satisfaction surveys covering a range of categories, including check-in, arrivals, transfers, shopping, security, immigration, and departure.